How we help Prisoner and family support Prisoner and family FAQs Do you share information with third parties? We operate a very strict confidentiality policy and will not disclose any information regarding your loved one’s situation or alleged offence to third parties unless we have their express consent to do so. However, if your friend/relative is registered with Prisoners Abroad, they will have signed our authorisation form. This will give us permission to share information and receive updates from the Foreign and Commonwealth Office (FCO) or local British Embassy dealing with their case. Our family support service is completely confidential as well so you can rest assured that when you contact us, we will do all we can to help in a discreet and non-judgemental way.