How we help Prisoner and family support Prisoner and family FAQs What support can you provide to the friends/family of prisoners? Prisoners Abroad’s Freephone helpline (0808 182 0098) is open from 9.30am-6pm on Mondays and Tuesdays, and from 9.30am-4.30pm from Wednesday to Friday. It is free to call from a UK landline or mobile. We can answer practical questions about keeping in touch with your relative in prison and we can also listen and provide support if you’re feeling overwhelmed by the situation. If your relative is in prison in France or Spain, we may also be able to help with some of the practicalities of arranging visits and liaising with the prison authorities. We hold Family Days and Family Support Groups too; you can find out more information about an event near you on our Family Support and Events page. If you can’t attend an event, there are other ways that we can link you with people experiencing the overseas imprisonment of a loved one, by phone or on our online family network.