We're here to help you however we can. If it is urgent, please call us.

Our contact us form is otherwise the best way for us to respond to your enquiry if you need help but it is not urgent - please fill this out and one of the team will get back to you within a week. There is a separate contact form at the bottom of the page for more general enquiries.

For other details and contact information for each of our teams please see below: 

Prisoner and Family Support

Our phone lines are normally open between (UK times):
9.30am and 1pm on Monday, Wednesday and Friday, and
9.30am and 4.30pm on Tuesday and Thursday

Freephone 0808 172 0098 / Standard rate 0044 (0)20 7561 6820 - Select option 1

If you prefer, or you are outside the UK, please email us:
[email protected]

Outside these times, for urgent enquiries about imprisonment outside the UK, please contact your nearest British Embassy / Consulate / High Commission, or the Foreign, Commonwealth & Development Office in London:

(00 44) (0)20 7008 5000 (24 hours)



Our phone lines are normally open between 9.30am and 4.30pm (UK time), Monday to Friday:

Freephone: 0808 172 0098 / Standard rate 0044 (0) 20 7561 6820 - Select option 2

You can also email us:
[email protected]

Outside these times, if you don’t have anywhere to stay tonight, please contact Shelter for advice:

0808 800 44 44 (8am - 8pm, Monday to Friday / 9am - 5pm at the weekend / bank holidays)


Fundraising / donations

[email protected]

020 7561 6820 - Select option 3

Media enquiries

[email protected]

020 7561 6826

How to find us

Our office is open by appointment only.

Prisoners Abroad | 89-93 Fonthill Road | London | N4 3JH

We are a one-minute walk from Finsbury Park underground station, which is on the Piccadilly and Victoria lines and National Rail. From the station, take the City North exit and turn right. When you meet Wells Terrace, turn left until the end of the road. When you meet Fonthill Road, turn right and walk about 100 metres until you reach the London Fashion Centre.

Prisoners Abroad is on the first floor. Walk through to the back of the shopping centre and you'll find our office at the top of the stairs. There is a lift to the first floor, if required. 

Please read our list of frequently asked questions for:

Prisoner and family support 


Consular staff

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