We’re here to help you however we can. To help direct your enquiry to the right team, please see the options below.
Staff are working from home and incoming phone calls are being diverted; if you don’t get through first time, please call back or email us. 

Prisoner and Family Support

Our phone lines are normally open between (UK times):
9.30am and 1pm on Monday, Wednesday and Friday, and
9.30am and 4.30pm on Tuesday and Thursday

Freephone 0808 172 0098 / Standard rate 0044 (0)20 7561 6820 - Select option 1

If you prefer, or you are outside the UK, please email us:
[email protected]

Outside these times, for urgent enquiries about imprisonment outside the UK, please contact your nearest British Embassy / Consulate / High Commission, or the Foreign, Commonwealth & Development Office in London:

(00 44) (0)20 7008 5000 (24 hours)




Our phone lines are normally open between 9.30am and 4.30pm (UK time), Monday to Friday:

Freephone: 0808 172 0098 / Standard rate 0044 (0) 20 7561 6820 - Select option 2

You can also email us:
[email protected]

Outside these times, if you don’t have anywhere to stay tonight, please contact Shelter for advice:

0808 800 44 44 (8am - 8pm, Monday to Friday / 9am - 5pm at the weekend / bank holidays)



Fundraising / donations

[email protected]

020 7561 6820 - Select option 3


Media enquiries

[email protected]

020 7561 6835


Our office is closed except by appointment

Prisoners Abroad | 89-93 Fonthill Road | London | N4 3JH

Please read our list of frequently asked questions for:

Prisoner and family support 


Consular staff

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