News and Media News stories Coronavirus / COVID-19 Prisoners Abroad staff are currently working from home with post and phone calls diverted to homes of the Service Delivery Team. Please note that response time for call-backs, emails and letters may therefore be slower than usual, but we will still provide our usual friendly, helpful service. Read about how we are responding to the Coronavirus with more detail on how our services are still operating. Contacting us at the moment: Our incoming phone calls are being diverted. If you don’t get through first time, please call back again on either 020 7561 6820 or 0808 172 0098 or email [email protected] If you have an urgent query about imprisonment overseas, please call the nearest British Embassy / Consulate / High Commission, or the Foreign, Commonwealth and Development Office (FCDO) in London (+44 20 7008 5000). We apologise for any disruption and will do our best to answer your queries. Thank you for your patience, and very best wishes from all of us.