News and Media News stories Coronavirus / COVID-19 Prisoners Abroad will be operating a very basic service for the foreseeable future, with our grant programme being our primary focus. Please note that this could mean a very slow response time to letters. Contacting us at the moment: Our incoming phone calls are being diverted. If you don’t get through first time, please call back again on either 020 7561 6820 or 0808 172 0098 or email [email protected] If you have an urgent query, please call the nearest British Embassy / Consulate / High Commission, or the Foreign and Commonwealth Office in London (+44 20 7008 1500). We apologise for the increased disruption and isolation this will cause and will continue to follow the government's advice, which is changing constantly. Thank you for your patience, and very best wishes from all of us. Read about how we are responding to the Coronavirus with more detail on how our services are still operating.