How we help Information for consular staff Consular staff FAQs Can the families of prisoners get help too? We have a range of family support services and are in touch with nearly 2,000 people every year who know someone in prison abroad. We have a helpline number 0808 172 0098 that is free to call from the UK. Where the FCDO can provide information and updates, Prisoners Abroad can spend more time providing emotional support and updates. If you are in touch with a family member who may need a listening ear, then please do tell them about us and encourage them to get in touch.