NHS 111 Expand 111 is a free NHS non-emergency number you can call to speak to a trained advisor, supported by healthcare professionals. They will ask you a series of questions to assess your symptoms and immediately direct you to the best medical care. NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones.
National Debtline Expand An independent charity, dedicated to providing free debt advice by phone and online to people across the UK. 0808 808 4000 https://www.nationaldebtline.org/
Citizens Advice Expand Provides free, impartial and confidential advice on areas such as benefits, debt, housing, healthcare, etc. England 03444 111 444 Wales 03444 77 20 20 www.citizensadvice.org.uk In Scotland, you can call 0808 800 9060 or visit the Citizens Advice Scotland website www.cas.org.uk/
Samaritans Expand Provide confidential emotional support 24 hours a day for people who are experiencing feelings of distress or despair. Telephone: 08457 90 90 90 www.samaritans.org
FRANK Expand Offers a free, confidential 24 hour helpline for drug information and advice. Their website provides details of specific drugs, uses, effects and addictions Helpline: 0300 123 6600 www.talktofrank.com
Alcoholics Anonymous Expand Alcoholics anonymous is an informal society with more than 2,000,000 members worldwide. Memberships is open to anyone with a drink problem seeking help. Group meetings take place regularly in all parts of the country. Alcohol support meetings or call the National Helpline on 0845 769 7555 www.alcoholics-anonymous.org.uk
Narcotics Anonymous Expand Narcotics Anonymous is a non-profit fellowship of men and women for whom drugs have become a problem. Membership is open to anyone with a drug problem seeking help. Group meetings take place regularly. Narcotic support meetings or call the helpline on 0300 999 1212 (open 10am-10pm 7 days a week) www.ukna.org
Terrence Higgins Trust Expand Terrence Higgins Trust offers free and confidential services for people with HIV and AIDS, including specialist advice and representation on welfare rights, housing and legal matters, practical help and befriending. Helpline 0808 802 1221 tht.org.uk
SANELINE Expand SANELINE provides information and support to anyone affected by a mental health problem, putting them in touch with available sources of help and support. Helpline: 0300 304 7000 (open from 6pm to 11pm daily)
Drinkline Expand Drinkline offers: - information and self-help materials - help to callers worried about their own drinking - support to the family and friends of people who are drinking - advice to callers on where to go for help Helpline: 0300 123 1110 Mon-Fri 9am-8pm Weekends 11am-4pm
BACP (British Association for Counselling and Psychotherapy) Expand BACP is the main body in the UK promoting counselling and psychotherapy, providing contact details for therapists in specific areas of the UK as well as advice on how to find the right therapist for your own situation. Telephone: 01455 550243 www.bacp.co.uk
Credit Unions Expand A Credit Union is a self-help financial co-operative. They provide two basic services to their members - convenient savings and cheap loans. In addition some Credit Unions offer bill paying services and cheap life assurance to members. For details of your nearest credit union contact your local Citizens Advice Bureau.
Pay Plan Expand Pay Plan is a website providing free, impartial debt advice. www.payplan.com Helpline: 0800 280 2816 (Mon to Fri 8am-9pm Sat 9am-3pm)
Gingerbread Expand Gingerbread offer support for anyone bringing up children alone. It operates nationally through a network of self help groups which provide a range of social activities for parents and children as well as emotional support, benefits advice and legal advice. Freephone and advice line: 0808 802 0925 www.gingerbread.org.uk
Family Lives Expand Family Lives (formerly Parentline Plus) is a UK charity which offers support to anyone parenting a child. Helpline: 0808 800 2222 www.familylives.org.uk
The Ormiston Children and Families Trust Expand The Ormiston Children and Families Trust offer information and advice around how to tell children about a parent's imprisonment and what support they may need. They produce information leaflets specifically around these issues. Telephone: 01473 724517 Or get in touch via email.
Family Action Expand Family action provides practical, emotional and financial support to those who are experiencing poverty, disadvantage and social isolation across England. www.family-action.org.uk
Relate Expand Relate are a national counselling agency for people having difficulties in their personal relationships. 0300 100 1234 www.relate.org.uk
Home-Start UK Expand Home-Start UK is for people with at least one child under the age of five who are experiencing difficulties, stress or harassment. They offer a befriending scheme where volunteers visit families in their own homes, helping to prevent family crisis. Information line: 0800 068 6368 www.home-start.org.uk
Nacro Expand Nacro offers information and advice for families and friends of people in prison and those returning from prison. Their resettlement and advice service can help identify housing and employment / training prospects. Helpline: 0800 0181 259 www.nacro.org.uk
Apex Charitable Trust Ltd Expand Apex Charitable Trust seeks to help people with criminal records to obtain appropriate jobs or self-employment by providing them with the skills they need in the labour market and by working with employers to break down the barriers to their employment. Helpline: 0870 608 4567 www.apextrust.com
NEPACS (North East Prison After Care Society) Expand NEPACS supports prisoners, ex-offenders and families in Durham, Cleveland, Northumberland, North Yorkshire and Tyne & Wear. Telephone: 0191 375 7278 www.nepacs.co.uk